Frequently Asked Questions

How can I contact the customer support team?

You can reach our customer support team through the following channels:
Email: ecomshopifyteam@gmail.com

What payment methods do you accept?

We currently accept COD for all orders within Pakistan. You can conveniently pay when your order is delivered to your address.

Can I track my order?

Yes, tracking your order is possible. If you experience any delays or want to check your order's status, feel free to contact us at  ecomshopifyteam@gmail.com. We will provide your tracking ID and keep you updated on your order's progress.

Can I return or exchange an item?

Yes, we have a return and exchange policy. To initiate a return or exchange, please email us at ecomshopifyteam@gmail.com with the following details:

  • Contact information (email & phone number)
  • Order number
  • Proof of purchase
  • Reason for return/exchange

Once we receive your request, we will send a confirmation email with the return or exchange instructions, including shipping guidelines, within 2–3 business days.

What is the estimated delivery time for my order?

The estimated delivery time is 6 to 7 business days. Once your order has been shipped, we will send you a confirmation email with all the details.