Frequently Asked Questions
How can I contact the customer support team?
You can reach our customer support team through the following channels:
Email: ecomshopifyteam@gmail.com
What payment methods do you accept?
We currently accept COD for all orders within Pakistan. You can conveniently pay when your order is delivered to your address.
Can I track my order?
Yes, tracking your order is possible. If you experience any delays or want to check your order's status, feel free to contact us at ecomshopifyteam@gmail.com. We will provide your tracking ID and keep you updated on your order's progress.
Can I return or exchange an item?
Yes, we have a return and exchange policy. To initiate a return or exchange, please email us at ecomshopifyteam@gmail.com with the following details:
- Contact information (email & phone number)
- Order number
- Proof of purchase
- Reason for return/exchange
Once we receive your request, we will send a confirmation email with the return or exchange instructions, including shipping guidelines, within 2–3 business days.
What is the estimated delivery time for my order?
The estimated delivery time is 6 to 7 business days. Once your order has been shipped, we will send you a confirmation email with all the details.